You’ve played the game before, admit it. The game where you really don’t care who you get a bid from for removing the dead tree in the backyard, you just want someone to answer the phone. The game where you swear you will hire the first live person who talks to you. You are tired of working your way through complicated menu choices. You are tired of timing the best moment to opt out of the choices and just hit zero instead.
In our world that is becoming more dependent on automation and computer generated choices, have you ever wondered if your customers might like to hear the voice of a real person? Think how hopeful you get when you mistake a friend’s voice mail message. We are so eager to talk to someone that we can make our ears think that we are listening to a real person, rather than a re