You’ve played the game before, admit it. The game where you really don’t care who you get a bid from for removing the dead tree in the backyard, you just want someone to answer the phone. The game where you swear you will hire the first live person who talks to you. You are tired of working your way through complicated menu choices. You are tired of timing the best moment to opt out of the choices and just hit zero instead.
In our world that is becoming more dependent on automation and computer generated choices, have you ever wondered if your customers might like to hear the voice of a real person? Think how hopeful you get when you mistake a friend’s voice mail message. We are so eager to talk to someone that we can make our ears think that we are listening to a real person, rather than a recorded message.
Companies who are looking to return to the customer service of days gone by are actually using technology in a way that can provide a human connection. A live receptionist answering service, for example, can actually answer your phone when you are unable to. Instead of incessantly demanding that your customers wait for the beep, why not look at options for making the human connection with returning and potential customers when they call your office?
With options to have the live receptionist answering service pick up even during regular office hours, you can make sure you finish the task you are working on or continue meeting with a customer who is in the store. Instead of losing customers because they become frustrated with long wait times or complicated computerized directions from your automated telephone answering service, you can instead pay for a service that will have real people answering your calls when you can’t.
It is not surprising over 80% of customers say they return to a business where they have ha good customer service. In fact, when someone takes the time to explain an especially positive experience on a social media site, with a police officer or a waitress, there is a pretty good chance that rare event will be reposted, and possibly go viral.
The personalized touch of a live receptionist answering service is especially helpful as a small business telephone answering service option. If your customers are calling your small gift boutique, they are not really thrilled to leave a message or listen to computerized options, even if they know that you are probably helping another customer. Instead, you might consider adding a live phone answering service to your telecommunications choices.
Studies indicate that it can take as many as 12 positive customer service interactions to make up for one bad experience.
A small business telephone answering service can keep you in personal contact with your best customers, even when you can not get to the phone yourself. In addition to investigating all of the ways technology can help your business, make sure you are also making sure it doesn’t do any damage. How are you spending your minute portion of the $2.1 trillion telecommunications industry? Are you investing your money on another automated service, or investing in a real life personal customer service representative?
Trackback from your site.