How Can an After Hours Answering Service Improve the Customer Service Experience?

Written by admin on. Posted in Answering services for small business, Business telephone answering service, Quality answering service

Philadelphia answering service
Most businesses may not realize it, but customer service is one of the most important things they do. The quality of customer service is essential to customer satisfaction. In offices that depend on significant interaction with clients, an answering service telephone can assure clients that the business cares for their questions and interests.

Answering services for customer-oriented businesses
Businesses that offer services, like healthcare and medical device providers, trades and service professionals such as HVAC, plumbing, electric, contractors, etc., property management companies and professionals like law and accounting offices can all benefit from an answering service telephone.
A 24 hour answering service assures clients that their questions will not be neglected. Finding a human voice at the other end of the line can be a very important touch in today’s highly digitized world. Even if staff may not be available immediately, just finding a friendly and helpful voice to record their concerns can improve the customer service experience.

Advantages of an answering service telephone
Especially for businesses that provide services, a missed phone call can also be a missed revenue opportunity. Someone calling to discuss a new job or to place an order is not likely to leave a voicemail message, since these can be unreliable and garbled. From the point of view of the customer, a 24/7 answering service is a much better user experience. Your caller can be sure that their concerns have been recorded, and that action will follow.
For businesses, an answering service telephone is a low-cost and easy way to dramatically improve customer service. Another advantage of using virtual receptionist services is their scalability. These services can be customized for businesses of any size, from mom-and-pop stores to Fortune 500 corporations.

The importance of customer service
Many business owners don’t realize the importance of customer service. However, researchers have found that as many as 59% of Americans say that they change brands or companies to those that have better customer service.
And the other side of the same coin is that as many as 78% of Americans report that they abandoned a purchase because of a bad customer service experience. More than half, or 55%, say that they would be willing to pay for products or services from a company that had superior customer service.
How a business telephone answering service puts you ahead
An after hours answering service can handle questions and concerns from customers. The majority of Americans, around 61%, prefer to contact customer service by phone. Adding an answering service telephone is an easy way for companies of any size to upgrade their customer service.
Such an improvement shows immediate results in terms of revenues. Statistics show that companies with better customer service record higher profits than their competition, by 60%.

For most businesses, an answering service telephone sets you apart from the competition. Customer satisfaction is the key to customer retention, and an answering service can help you achieve that.

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