The hotel was disappointing to say the least.
The room was a mess. The bathroom was disgusting. The breakfast was barely edible.
As disappointing as the stay was, however, the front desk employee handled the problem very smoothly. Although she was obviously working from a memorized script, the hotel employee was able to credit your card back for the room, and even leave the possibility open for staying there again. Next time, though, you will check out the room first!
Hotel reservations software can do far more than keep track of reservations and cancellations. These software packages can also provide sample scripts for handling various kinds of problems and unusual si